All corporations, for-profit or not for profit, must have a margin. The cost of healthcare has been scrutinized for many years and yet it continues to rise. Hospitals are becoming more financially challenged and leadership has to determine the strategy to sustain the financial health of their institutions. There are two opposing strategies to accomplish both improved culture and margin. Does the leadership focus on the margin so the team can pay higher wages and pay for the “nice things to do for the staff” to then improve the corporate culture? Or do they focus on the organization's culture to improve the margin?
If you are leading an organization in times of difficulty, you need an extra spark to keep your head up. The requirement for you to be the chief encourager and visionary doesn't dissolve because the economy is down. The expectation for you to show up with vision, passion, and commitment still rests upon you. In times of difficulty, there is a separation among leaders – those who just have a “title” that indicates their leadership and those who truly have the mantle of leadership. The title will give that person access, provision, and affluence. The mantle of leadership, however, may also provide sleepless nights, heartache, and discouragement – as well as joy – at various times.
Job skills are critical for success. Attitude may be more important. More and more companies consider a prospect’s attitude at least as essential as education and skills. This trend is growing as the pace of change accelerates. To these employers, it makes more sense to hire people who are positive, collaborative and adaptable vs. someone who is hard to work with and resistant to change—and whose present skills, however considerable, may soon be obsolete anyway. If certain attitudes are vital to success, where do they come from? Are you born with them? Or can you develop them, like any other skill?
We all experience stress. But sometimes, like a leaky pipe that eventually bursts from pressure, the stress turns into burnout. Regular stress and burnout exhibit many of the same symptoms, such as exhaustion, anxiety, and trouble sleeping and eating. But where stress feels temporary, burnout feels like there’s no light at the end of the tunnel. You feel empty and used up. You can’t concentrate. You get no pleasure from activities you used to enjoy. You may feel disconnected from people you love. Burnout has many causes, such as marriage problems or caring for an aging parent. Work burnout is especially common. According to Gallup, 23 percent of people say they feel burned out at work often and 63 percent feel burned out sometimes. The result is low morale, high turnover and poor performance. What can you do if you’re feeling burned out at work? Here are nine things you can do to help yourself and others find relief:
Looking for better teamwork and performance? Try empathy. Empathy is the ability—and willingness to try—to understand the feelings of others. It means seeing their point of view, not just yours. When people feel understood, they are more willing to listen and collaborate. They feel safer to test new ideas. They handle change and bounce back more quickly from challenges. Surveys show 80 percent of CEOs believe empathy is key to success. Their employees feel more strongly, with 96 percent saying empathy at work is essential.
In last month’s blog, we kicked off our 20 Years of FISH! celebration with memorable quotes from people who have used the philosophy to improve their lives. This month we explore another great FISH! insight: “To change an organization, you’ve got to change yourself. As I work on myself I find I have a bigger impact on people than when I was trying to work on them.” Rob Gregory, owner, Rochester Ford Toyota It’s tempting, especially for leaders, to try to “fix” people—to “improve” them so they do more of what you like and less of what you don’t.
According to surveys of companies around the world, emotional intelligence is one of the most critical job skills of the future. Emotional intelligence, also known as EQ (for emotional quotient), is the ability to: 1) recognize your own emotions and manage them without letting them control you; and 2) understand what others are feeling and use that knowledge to work with them productively.
You may know FISH! is an amazing training film, and that our FISH! Philosophy learning programs are used by organizations around the world. You may know FISH! was inspired by the Pike Place Fish Market in Seattle. But here are some things you may not know. For the next three weeks we’ll reveal one little-known fact per week and explain how it can help you work and live more successfully. Here’s the first:
Actuant Electrical, Lumberton, NC Lumberton operation’s is a production facility that manufactures Acme Transformer™ brand transformers. Prior to 2009, before the recession hit our industry and our company hard, we had a thriving work culture built on pride and sweat, and sustained by a talented and committed workforce loyal to the brand and Acme operations. [...]