Organizational Culture Puts the “Care” in Healthcare
On the surface, most hospitals more or less look the same, don’t they? And yet, somehow they just feel different, whether from hospital to hospital or even just ward to ward. Think about that a little bit: even two hospitals with the same sterile walls and chaotic hustle-bustle can feel entirely distinct from each other, just based on the vibes you get from the staff attending to your care. Are the nurses and doctors walking around tensely, taking down every measurement just right but leaving you feeling cold, in the dark, or not quite cared for? Or are they doing that same accurate medical work, but with a sense of human connection and genuine joyfulness that not only makes you feel like you’re in safe hands, but brightens your spirits and pushes you to keep moving forward towards recovery? That’s the difference that organizational culture can bring to even the most otherwise-competent healthcare facility.
