Looking for better teamwork and performance? Try empathy. Empathy is the ability—and willingness to try—to understand the feelings of others. It means seeing their point of view, not just yours. When people feel understood, they are more willing to listen and collaborate. They feel safer to test new ideas. They handle change and bounce back more quickly from challenges. Surveys show 80 percent of CEOs believe empathy is key to success. Their employees feel more strongly, with 96 percent saying empathy at work is essential.