Customer Service – FISH! Philosophy Training

Memorable Quotes from 20 Years of The FISH! Philosophy

Memorable Quotes from 20 Years of The FISH! Philosophy

Time flies when you’re having fun! It’s been 20 years since our award-winning video, FISH!, introduced The FISH! Philosophy to the world. Over the next year, we’ll celebrate by sharing inspiring stories, tips and activities to help you continue to live the four practices. Be sure to look for special offers on our programs and workshops throughout the year. In this month’s blog, we kick off 20 Years of FISH! with 10 great quotes from people who have used The FISH! Philosophy to improve their work and lives:

Jackie Johnson2021-04-02T10:11:31-05:00December 10th, 2018|

3 things you didn’t know about The FISH! Philosophy – Part 3

3 things you didn’t know about The FISH! Philosophy – Part 3

Welcome to Part 3 of our three-blog series on things you may not know about The FISH! Philosophy. Last week we revealed that what you “leave in the car” when you go into work each day can help you find new happiness and success at work. Here’s another little-known fact about FISH! and how it can help you:

Jackie Johnson2021-04-14T08:04:01-05:00November 10th, 2016|

Effective Teamwork Skills and Human Needs: How The FISH! Philosophy Brings Them Together

Effective Teamwork Skills and Human Needs: How The FISH! Philosophy Brings Them Together

According to the Harvard Business Review, people spend 50% more time in “collaborative activities” than they did 20 years ago. That’s not surprising, given the increasing complexity of doing business in a global economy. As a result many organizations and university researchers are trying to help teams, not just individuals, perform more effectively. One of [...]

Jackie Johnson2021-05-11T09:23:07-05:00September 22nd, 2016|

“Boy, is your wife going to be happy with you.” — A FISH! Philosophy customer service story

“Boy, is your wife going to be happy with you.” — A FISH! Philosophy customer service story

Summer is time for home improvement. One of our colleagues related how one employee used The FISH! Philosophy to turn a routine shopping excursion into a memorable customer service experience: One Saturday morning, Harry walked into a large home improvement store. He intended to fulfill a long-delayed promise to his wife to put up gutters. Not [...]

Jackie Johnson2021-05-11T09:26:25-05:00July 22nd, 2016|

Pasta and Hugs

Pasta and Hugs

Here’s a great FISH! story from one of our former colleagues: On my birthday a couple of years ago, my wife, kids and in-laws took me to an Italian restaurant known for its festive environment. Our waitress was a young woman named Karen. She had a warm, vivacious personality, and a sixth sense for when [...]

Jackie Johnson2021-05-11T10:12:03-05:00July 21st, 2015|

Would You Like A Cookie With That?

Would You Like A Cookie With That?

My friend Bob once stopped at a fast-food restaurant and placed an order that came with a cookie. The server responded, “And would you like a cookie with that?” The next time Bob returned to the restaurant, he placed the same order, cookie included, with a different server. Again the server politely asked, “And would [...]

Jackie Johnson2017-11-04T12:49:45-05:00June 30th, 2015|

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