As a former CEO of hospitals across the midwest for 35 years, our CEO Jonathan Goble brings a great perspective to FISH! in healthcare during this difficult time. I believe today, with the onslaught of COVID 19 ravaging our resources, our people and our attitudes, we (hospitals) are particularly at risk without a specific strategy to address the impact this pandemic has on our people and culture. As healthcare workers we are brave and will walk into the face of danger. We do it each and every day, even without COVID 19 present in our midst. We are hard workers who are willing to work extremely long hours when needed. We are called in and called off and still come back to serve our patients the next day. We have strange senses of humor because of the work that we face. It helps to be a bit irreverent when the seriousness of our work could easily drain our spirit. We are strong but the challenges of the healthcare world today threatens our infrastructure and our people. So, how could FISH! help?
The Greek philosopher Aristotle had a foolproof strategy to avoid criticism. The answer, he said, was “saying nothing, doing nothing, and being nothing.” None of us gets through life without being criticized, whether it’s by parents, teachers, friends, bosses, coworkers or spouses. Some differentiate criticism from feedback. They say criticism implies judgment, while feedback is about looking for a solution. A good distinction, but feedback often contains elements of criticism. And criticism can be delivered with the most caring intentions.
In last month’s blog, we kicked off our 20 Years of FISH! celebration with memorable quotes from people who have used the philosophy to improve their lives. This month we explore another great FISH! insight: “To change an organization, you’ve got to change yourself. As I work on myself I find I have a bigger impact on people than when I was trying to work on them.” Rob Gregory, owner, Rochester Ford Toyota It’s tempting, especially for leaders, to try to “fix” people—to “improve” them so they do more of what you like and less of what you don’t.
Time flies when you’re having fun! It’s been 20 years since our award-winning video, FISH!, introduced The FISH! Philosophy to the world. Over the next year, we’ll celebrate by sharing inspiring stories, tips and activities to help you continue to live the four practices. Be sure to look for special offers on our programs and workshops throughout the year. In this month’s blog, we kick off 20 Years of FISH! with 10 great quotes from people who have used The FISH! Philosophy to improve their work and lives:
Welcome to Part 3 of our three-blog series on things you may not know about The FISH! Philosophy. Last week we revealed that what you “leave in the car” when you go into work each day can help you find new happiness and success at work. Here’s another little-known fact about FISH! and how it can help you:
Summer is time for home improvement. One of our colleagues related how one employee used The FISH! Philosophy to turn a routine shopping excursion into a memorable customer service experience: One Saturday morning, Harry walked into a large home improvement store. He intended to fulfill a long-delayed promise to his wife to put up gutters. Not [...]
Here’s a great FISH! story from one of our former colleagues: On my birthday a couple of years ago, my wife, kids and in-laws took me to an Italian restaurant known for its festive environment. Our waitress was a young woman named Karen. She had a warm, vivacious personality, and a sixth sense for when [...]
From a FISH! Fan, Larry Alexander, OD FAAO: I have been a fan of The FISH! Philosophy for years, applying it successfully in my practice to create an engaging and caring environment for our patients and each other. FISH! first emerged from Pike Place Fish, in Seattle, Washington, when a group of fish mongers chose [...]