Compassionate health care starts with being fully present for people who need you. Showing you value them. Offering a smile to lift their spirits. Choosing your attitude in challenging situations. These human fundamentals are the heart of The FISH! Philosophy. Hospitals, clinics and senior care facilities use this philosophy to support their vital missions and values.
The FISH! Philosophy helps you improve…
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Patient Satisfaction
According to a Press Ganey survey, the top 15 factors in patient satisfaction all relate to how patients feel they are treated.Patient Satisfaction
The FISH! Philosophy helps you build stronger relationships with patients. When they feel valued and heard, they are more compliant and have better outcomes.Trust and Teamwork
Health care is fast-paced and complex. When work gets stressful, teamwork can suffer. Common purpose is essential.Trust and Teamwork
The FISH! Philosophy builds the trust and appreciation that is key to great teamwork. It helps you care for each other so you can give your best to patients.Morale and Retention
Every health professional experiences stress, but burnout and turnover is more likely when people feel alone & unappreciated.Morale and Retention
The FISH! Philosophy gives staff ways to support and acknowledge each other, and to be personally accountable for how they impact others.Awareness and Creativity
Every interaction with a patient, family member or coworker is a unique opportunity to make a positive difference.Awareness and Creativity
In a FISH! mindset you see opportunities you never saw before. It helps you respond creatively to situations that scripts can’t anticipate, and delight your patients in unexpected ways.The FISH! Philosophy is perfect for…
Hospitals
Build a foundation of positive engagement that boosts HCAHPS scores.
Clinics
See new possibilities for making your patient’s day and create an experience that stands out.
Senior Care
Nurture an environment of respect, dignity and enjoyment for clients and staff.
Energize your care culture with our FISH! video programs and workshops:
Keep the energy alive…
FISH! Culture Training
A step up from the original FISH! program, this bundle includes tools to deliver a powerful FISH! introduction like our experts do, and nine additional video programs to maintain your momentum. The videos are great for addressing specific needs such as communication, trust or engagement.
Build commitment at all levels…
FISH! Business Solution
Combines all the resources for an exciting FISH! introduction, continuing conversations to ingrain the philosophy, and a leadership course to strengthen relationships and communication. Savings of nearly $1300 vs. buying these tools separately.
Build on our FISH! programs with this
health-care video case study:
