Several years ago the clinic faced big challenges. The quality of their clinical services was high but employee retention, staff morale and patient referrals were low. Doctors sometimes handled their frustration by yelling at staff. Kim Hoch, the clinic’s vice president, believed The FISH! Philosophy could improve their culture. The first step was getting physician leadership on board.
- Increase employee morale, retention and teamwork
- Create a responsive, warm experience for patients, leading them to recommend Novus to others.
- Improve relationships between physicians and staff.
- Grow the business.