PROBLEM: Uninspired, robotic customer service
In the past when customers had a negative experience, they told their family and friends. Today they tell the world through social media. The cost to businesses? More than $330 billion per year.
What does it cost you?
SOLUTION: Deliver genuine service with
The FISH! Philosophy
Great customer service is more than a “technique.” It comes from the heart. When you are in a FISH! mindset, you see opportunities to make the customer’s day you never saw before. You find solutions to situations that scripts can’t anticipate. Customers love being served by “real” people who care.