All corporations, for-profit or not for profit, must have a margin. The cost of healthcare has been scrutinized for many years and yet it continues to rise. Hospitals are becoming more financially challenged and leadership has to determine the strategy to sustain the financial health of their institutions. There are two opposing strategies to accomplish both improved culture and margin. Does the leadership focus on the margin so the team can pay higher wages and pay for the “nice things to do for the staff” to then improve the corporate culture? Or do they focus on the organization's culture to improve the margin?
If you are leading an organization in times of difficulty, you need an extra spark to keep your head up. The requirement for you to be the chief encourager and visionary doesn't dissolve because the economy is down. The expectation for you to show up with vision, passion, and commitment still rests upon you. In times of difficulty, there is a separation among leaders – those who just have a “title” that indicates their leadership and those who truly have the mantle of leadership. The title will give that person access, provision, and affluence. The mantle of leadership, however, may also provide sleepless nights, heartache, and discouragement – as well as joy – at various times.
There’s no denying it. We live in a different world than the one we lived in just weeks ago. Businesses worldwide have been affected in ways that are still largely unknown. Storefronts across the nation have either shut down completely or they are adapting to the new normal. The ways in which we interact with one another have shifted from mostly in-person to strictly virtual platforms—and our prior social norms are expected to transform in the near future to fit the post-pandemic reality. As we physically distance and adapt to this new world, we’re called to bravely show up for ourselves and each other. Now more than ever, looking to the practices of The FISH! Philosophy can help shape how we take on each day...
As a former CEO of hospitals across the midwest for 35 years, our CEO Jonathan Goble brings a great perspective to FISH! in healthcare during this difficult time. I believe today, with the onslaught of COVID 19 ravaging our resources, our people and our attitudes, we (hospitals) are particularly at risk without a specific strategy to address the impact this pandemic has on our people and culture. As healthcare workers we are brave and will walk into the face of danger. We do it each and every day, even without COVID 19 present in our midst. We are hard workers who are willing to work extremely long hours when needed. We are called in and called off and still come back to serve our patients the next day. We have strange senses of humor because of the work that we face. It helps to be a bit irreverent when the seriousness of our work could easily drain our spirit. We are strong but the challenges of the healthcare world today threatens our infrastructure and our people. So, how could FISH! help?
Human survival used to depend on being aware of everything around us, from predators to deadly weather. These days the “threat” is a constant flood of information. More texts and emails. More calls. More news. More entertainment. More everything. The result? We are trying to pay attention to so many things that we are losing the ability to focus for long on anything. According to one study, the average person loses concentration after eight seconds. A goldfish’s attention span is nine seconds. The ability to maintain attention is key to decision-making and performance. Research has found a correlation between focus and career advancement. Here are five tips to improve your focus skills:
In our last FISH! blog we explored how to mindfully Choose Your Attitude. In Part 2, we shed some new light on a particular attitude: When people say “Choose Your Attitude”, they usually mean, “Choose a Positive Attitude!” It can feel like an accusation or an order. What if you’re not naturally outgoing or you don’t have a sparkling smile? If you take care of your customers and get your work done, does it matter how you do it?
Job skills are critical for success. Attitude may be more important. More and more companies consider a prospect’s attitude at least as essential as education and skills. This trend is growing as the pace of change accelerates. To these employers, it makes more sense to hire people who are positive, collaborative and adaptable vs. someone who is hard to work with and resistant to change—and whose present skills, however considerable, may soon be obsolete anyway. If certain attitudes are vital to success, where do they come from? Are you born with them? Or can you develop them, like any other skill?
We all experience stress. But sometimes, like a leaky pipe that eventually bursts from pressure, the stress turns into burnout. Regular stress and burnout exhibit many of the same symptoms, such as exhaustion, anxiety, and trouble sleeping and eating. But where stress feels temporary, burnout feels like there’s no light at the end of the tunnel. You feel empty and used up. You can’t concentrate. You get no pleasure from activities you used to enjoy. You may feel disconnected from people you love. Burnout has many causes, such as marriage problems or caring for an aging parent. Work burnout is especially common. According to Gallup, 23 percent of people say they feel burned out at work often and 63 percent feel burned out sometimes. The result is low morale, high turnover and poor performance. What can you do if you’re feeling burned out at work? Here are nine things you can do to help yourself and others find relief:
Looking for better teamwork and performance? Try empathy. Empathy is the ability—and willingness to try—to understand the feelings of others. It means seeing their point of view, not just yours. When people feel understood, they are more willing to listen and collaborate. They feel safer to test new ideas. They handle change and bounce back more quickly from challenges. Surveys show 80 percent of CEOs believe empathy is key to success. Their employees feel more strongly, with 96 percent saying empathy at work is essential.
As the school year wraps up, take a moment to remember your favorite teachers. They didn’t just teach you about academics. They taught you about life. They inspired you to want to learn. They showed you how to work successfully with others. We’ve met many dedicated educators who use the FISH! Philosophy to improve the lives of their students. Here are 4 lessons we can apply to our adult lives: