• Learn how to make The FISH! Philosophy thrive in your workplace. These short videos, each filmed at a different type of business, show how people like you used the philosophy to sustain positive change. FISH! Tales are a great follow-up to your FISH! introduction—a way to help your team apply FISH! to improve its work.

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  • See how a roofing company learned the importance of being there for each other and making the customer’s day. The result was a dramatically improved safety record, increased customer satisfaction and high levels of teamwork and trust. A great video for service, construction or manufacturing teams.

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  • When a new owner took over an auto dealership focused only on squeezing profits out of its customers, he introduced a new vision—a business dedicated to making the customer’s day and having fun while you do it. Through the FISH! Philosophy, customer and employee satisfaction soared. Great lessons on teamwork, commitment and leadership.

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  • Learn how the overworked staff of a hospital floor used The FISH! Philosophy to focus on serving people again, instead of just serving tasks. This inspiring video offers valuable lessons on patient dignity and appreciating your coworkers. It’s a must for any health care team seeking to improve its patient and employee satisfaction scores.

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  • How does a business stand out when its product is essentially the same as its competitors? For the Aspen Skiing Company, the answer was its employees. Learn how creating an “emotional breakthrough” for customers differentiates you from your competition. A great video for any hospitality or service team.

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  • When leaders are afraid to try new things, the reason usually boils down to a lack of trust. One Sprint call center had rules for everything, from how its agents dressed to how they sat (even though no one on the other end of the line could see them). Faced with low morale and plummeting employee retention, the leaders took a leap of faith, inspired by The FISH! Philosophy. They relaxed the dress code and added “out-of-the-box” ideas (piped-in music, disco ball, spontaneous goofiness) to make the workplace more fun and give employees a break from the repetition of answering up to 800 calls per day. These and other changes sent a clear message to the employees: We trust you to do your job. Despite worries about the changes, service levels remained high and retention rose. The lively environment you see in this program may not be appropriate for every workplace, but the lessons are applicable to every team and every leader. Sprint demonstrates that Play isn’t just about adding goofy activities—it’s about listening to employees, building trust and trying to find creative ways to help people do their jobs more effectively.

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Learn more today. Call us at 800.695.4534 Dismiss