FAQs 2017-11-04T12:49:23+00:00


Below you’ll find answers to the most common question we receive about The FISH! Philosophy.

Still have questions? Contact us, we’d be happy help!

Q: My laptop does not have a DVD player. Can I purchase FISH! on USB stick? 2016-07-29T12:04:01+00:00

A: Absolutely! If you already own a FISH! DVD, send it back and we’ll upgrade you to a USB for just $249. Please call first before you send it. If you don’t already own FISH!, a new FISH! on USB (plus guide) is $949.

Q: Can I upgrade my VHS? 2016-07-29T12:05:23+00:00

A: You really should. It costs $199 to upgrade to a DVD and $249 to a USB (plus shipping and tax). All we need is the serial number, which you will find on the VHS.

Q: I lost my DVD. Can I get a new one for free? 2016-07-28T10:25:25+00:00

A: Sorry, we don’t replace lost or damaged FISH! programs, including DVDs.

Q: Can I be a facilitator? 2017-11-04T12:49:46+00:00

A: We are in the process of creating a model that allows independent consultants to train their clients with our programs. If you would like to be considered, send your personal contact information to kris.m@charthouse.com.

Q: If I have the FISH! DVD, can I train my friend’s company with it? 2016-07-28T10:25:34+00:00

A: As much as we appreciate your enthusiasm, we do not allow others to train outside their own organization. We have facilitators that do a magnificent job of helping organizations to succeed with The FISH! Philosophy.

Q: What if we purchase the 3-day stream, then want to buy the video? 2016-07-29T12:07:08+00:00

A: You can apply the $249 to the purchase of the program for up to 90 days after your stream. Call and we will take care of your needs.

Q: May we make copies of the DVD and the resources, such as workbooks? 2016-07-28T10:25:50+00:00

A: No, that is our intellectual property.

Q: What is the difference between FISH! and FISH! Culture? 2017-11-04T12:49:50+00:00

A: Every FISH! Philosophy training starts with FISH!. This 18-minute video introduces the philosophy, showing how four simple practices help any person or team improve results and increase enjoyment at work. The video comes with an essential, practical guide to put these “success skills” into action.

FISH! Culture is an ongoing, systematic approach to FISH! training. It includes the FISH! video along with nine additional “conversations”. Each conversation, starting with a short film clip, guides your team in building the culture you want with The FISH! Philosophy as the foundation. FISH! Culture gives everyone a chance to contribute ideas, increasing personal commitment and ownership.

Q: Can I stream your programs? 2016-07-29T12:18:30+00:00

A: All of our FISH! films are available for streaming (though they are not downloadable). We offer two streaming options: 

  • 1-3 year license, with price depending on how many people will watch the stream.
  • 3-day stream for $249. We suggest you invest in a PDF version of the facilitator’s guide for an additional $25.
Q: Do you have examples of organizations who have used FISH! successfully? 2016-07-29T12:12:49+00:00

A: Our FISH! Tales series features short videos of several industries that incorporate FISH! into their everyday work environment.

Q: How do we keep the momentum alive? 2016-07-29T12:13:37+00:00

A: Keep the conversations going. FISH! Culture is an amazing resource to do that with.  FISH! Sticks also helps teams envision the future they want to create, and help them live into it today.   

Q: Are workbooks necessary? 2016-07-29T12:15:01+00:00

A: They are a great resource. We tend to “own” what we contribute if we write it down. With your own workbook, you can record thoughts and insights, revisit them and come up with new ideas to try.

Q: How should we involve our leaders? 2016-07-29T12:17:05+00:00

A: The best scenario would be to introduce FISH! to your leadership, then take them through FISH! For Leaders. This six-unit course helps leaders improve relationship skills, and understand how their example impacts the people they lead. With this awareness your leaders will be able to model the FISH! Philosophy, increasing your chances of success. They can lead their teams through the FISH! Culture units as well.

Q: How long should my FISH! Philosophy kickoff be? 2016-07-29T12:18:05+00:00

A: Anywhere from one hour to a half-day workshop. FISH! includes a facilitator’s guide that walks you through a 1-2 hour presentation. FISH! Trainer Tools, a comprehensive resource our facilitators created for you, offers a step-by-step guide to a half-day workshop. Trainer Tools may be purchased separately or as part of our FISH! Culture Training bundle.

Learn more today. Call us at 800.695.4534 Dismiss